Frequently Asked Questions

This section was created to help customers answer some Frequently Asked Questions.

Terms to Help You Get Started

Duct system—Collection of tubes that distributes heated or cooled air to different rooms in a dwelling.

HVAC—Heating, Ventilation, and Air Conditioning.

Supply—Delivers conditioned air to a dwelling through individual room registers (i.e., vents).

Supply Registers—Vent-like units in walls, floors, or ceilings where conditioned air blows.

Return/Return Register or Grille—Picks up inside air for reconditioning, drawing the air through a changeable filter to the air handler of the central system.

Air handler—The indoor unit that moves the air through the heating/cooling system.

Cooling load—The amount of energy needed to maintain comfort levels in conditioned air.

Duct tape—Fabric based tape with a rubber adhesive used in many households for temporary fixes, but has been proven to become brittle and disintegrate over time.

Aluminum/foil tape—Specialty tape with an acrylic-based adhesive that performs consistently under extreme temperatures.

Mastic—A thick paste that provides a permanent seal at air-duct joints and connections; sometimes used in conjunction with a fiberglass mesh tape.

 

General Questions

Q: Am I in your service area?

A: Click to see service area

Q: Do you provide free estimate on repairs?

A: We do not provide free estimate on repairs. In order for us to provide you with a estimate or quote for your repair we must first discover the nature of the problem by preforming a diagnostic by a trained technician. We do not preform repairs without signed customer authorization.

Q: What is the difference between a free estimate and diagnostic?

A: A free estimate is provided when a home/business owner wishes to receive a estimate or quote for a new installation,replacement or upgrade without having to diagnose and report findings for an existing unit if one is present, usually this type of appointment is performed by our owner or a management team member. A diagnostic is performed when a home/business owner wishes to discover the nature of a malfunctioning system and wants to repair the unit, this type of appointment is performed by a service technician.

Q: How much is your diagnostic fee and what does it cover?

A: Diagnostic fee starts @ $89.00 depending on your location, this covers the travel and time to perform a proper diagnostic. We offer a verity of  limited time discounts, see Promotions.

Q: Can my diagnostic fee be applied toward the cost of my repair?

A: The diagnostic fee is not applicable towards the cost of any repairs. Discount vouchers, when available that can be used towards the cost of your repair, see Promotions.

Q: How long are your time frames? Why are they so long and can you provide a more accurate time?

A: Our window of time for each appointment is 3 hours, the first hour is usually the arrival time and the following hour allows for a proper diagnostic and repair if possible. Due to unpredictable traffic conditions we cannot provide your with an exact time of arrival.

Q: What services do you provide?

A: Click Here to view a full list of services we offer.

Q: What is included in your maintenance package?

A: We offer diffent levels of service for a detailed list see: Air Conditioner Tune Up and Furnace Tune Up

Mechanical Questions

Q: Do you service mini split ac systems?

A: Yes. Including multi zone mini split ac.

Q: Do you service wall furnaces?

A: Yes. Including direct vent wall furnace.

Q: Do you service window units?

A: We do not service window units of any type.

Q: Do you service “though the wall window style ac” ? This system is known as Packaged Terminal Air Conditioner(PTAC) (Fig. A)

A: We do not service PTAC systems.

Fig. A

 

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